21.7 Return to Vendor (RTV)

After the NCR report is created, the vendor should agree that the customer may return the unqualified parts. 

21.7.1 Customer creates RTV

Customers may create an RTV as follows, relate the NCR to the part item and then approve it:

21.7.2 Vendor looks up the RTV in VG Box

Click “All RTV Report" to look up the RTV report: 

RTV status remains the same as in 2BizBox. Click the dropdown menu to select a status for searching:

21.7.3 Customer ships for the RTV

For parts with an NCR report, customers should ship the RTV from QA as follows: 

After shipping, the RTV status becomes "Closed".

21.7.4 Vendor looks up RTV Status in VG Box

In the VG Box, a vendor can see the TRV status and prepare to receive the returned parts.